You can use this Oracle 1Z0-1138-24 exam study guide to collect all the information about the Oracle B2C Service 2024 Implementation Professional exam. The Oracle 1Z0-1138-24 certification exam is mainly targeted to those candidates who have some experience or exposure to Oracle Service Center technology and want to flourish their career with Oracle B2C Service 2024 Certified Implementation Professional credential.
The Oracle 1Z0-1138-24 certification exam validates your understanding of the Oracle Service Center technology and sets the stage for your future progression. Your preparation plan for Oracle B2C Service 2024 Implementation Professional Certification exam should include hands-on practice or on-the-job experience performing the tasks described in following certification exam syllabus topics.
Oracle 1Z0-1138-24 Exam Details:
| Exam Name | Oracle B2C Service 2024 Implementation Professional |
| Exam Code | 1Z0-1138-24 |
| Exam Price | USD $245 (Pricing may vary by country or by localized currency) |
| Duration | 90 minutes |
| Number of Questions | 50 |
| Passing Score | 68% |
| Format | Multiple Choice Questions (MCQ) |
| Recommended Training | Become a Certified B2C Service Implementer |
| Schedule Exam | Buy Oracle Training and Certification |
| Sample Questions | Oracle B2C Service 2024 Certified Implementation Professional |
| Recommended Practice | 1Z0-1138-24 Online Practice Exam |
Oracle 1Z0-1138-24 Syllabus Topics:
| Implementing B2C Service Products and Services |
- Explain B2C Service products and services - Create and deploy service-level agreements - Create queues, assignments, and standard application menus |
| Configuring Service Console Core Features and Access |
- Set up the service console and browser UI - Describe core business objects - Set up navigation, permissions, and user accounts - Understand the purpose of configuration settings - Perform export/import with Element Manager - Use Data Lifecycle Management to archive data |
| Implementing B2C Service User Interface and Processes |
- Modify message bases settings - Implement user interface modifications and automation (workspaces) - Create a workflow for incidents and contacts - Create workspaces for the browser user interface |
| Implementing Processes Between Customers and Agents |
- Describe agent assistance |
| Using Reports for Analytics |
- Describe B2C Service analytics - Customize a simple report - Share and schedule reports |
| Configuring B2C Service Console Extensions | - Configure add-ins and extensions |
| Modifying Data Models with Custom Objects and Fields | - Configure and customize custom objects, custom fields, and custom attributes |
The Oracle B2C Service Implementation Professional Certification Program certifies candidates on skills and knowledge related to Oracle Service Center products and technologies. The Oracle 1Z0-1138-24 is granted based on a combination of passing exams, training, and performance-based assignments, depending on the level of certification. Oracle B2C Service 2024 Implementation Professional certification is a real benchmark of experience and expertise that helps you stand out in a crowd among employers. To ensure success, Oracle recommends combining education courses, practice exams, and hands-on experience to prepare for your Oracle B2C Service 2024 Certified Implementation Professional certification exam as questions will test your ability to apply the knowledge you have gained in hands-on practice or professional experience.