Oracle 1Z0-1138-24 Certification Sample Questions and Answers

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Oracle 1Z0-1138-24 Sample Questions:

01. How are add-ins typically integrated into the Service Console?
a) By adding them to navigation sets directly
b) By embedding them into workspace rules
c) By configuring them in SLA settings
d) By importing them using the Add-In Manager
 
02. What are configuration settings used for in Oracle B2C Service?
a) To deploy SLA policies
b) To control global system behavior and functionality
c) To schedule analytics reports
d) To manage agent queues
 
03. How are service level agreements (SLAs) modified for specific customer requirements?
a) By adjusting escalation thresholds in SLA policies
b) By assigning new roles to agents
c) By creating custom workspace rules
d) Through message base configuration
 
04. What configuration is required to enable chat queues for live agent support? 
a) Setting up advanced routing workflows 
b) Configuring chat queues and defining access rules
c) Adding chat templates to navigation sets
d) Assigning chat permissions to agents
 
05. How can custom objects be included in reports?
a) By configuring navigation sets for the custom objects
b) By enabling advanced SLA policies
c) By linking them through data models in Report Designer
d) By adding them to workflow rules
 
06. What happens if a core business object, like "Incidents," is deleted?
a) The related workflows are deactivated.
b) The system prevents the deletion of core business objects.
c) All related records are archived.
d) All associated reports are removed.
 
07. Which feature must be used to deploy standard text and variables for agents?
a) Navigation Sets
b) Content Library
c) Text Templates
d) Message Bases
 
08. Which workflow step is essential for routing incidents based on product categories?
a) Data Mapping Step
b) Workflow State Definition
c) Incident Rule Step
d) Conditional Decision Step
 
09. Which component is required to deploy automated UI modifications to a specific agent group?
a) Profiles and Permissions
b) Element Manager
c) Custom Data Models
d) Workflow Definitions
 
10. Which of the following features is available for archived data in Data Lifecycle Management?
a) Modification of archived records
b) Permanent deletion without review
c) Automatic reactivation of archived incidents
d) Reporting on archived data

Answers:

Question: 01

Answer: d

Question: 02

Answer: b

Question: 03

Answer: a

Question: 04

Answer: b

Question: 05

Answer: c

Question: 06

Answer: b

Question: 07

Answer: c

Question: 08

Answer: d

Question: 09

Answer: a

Question: 10

Answer: d

 

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