You can use this Oracle 1Z0-1038-23 exam study guide to collect all the information about the Oracle Service Center 2023 Implementation Professional exam. The Oracle 1Z0-1038-23 certification exam is mainly targeted to those candidates who have some experience or exposure to Oracle Service Center technology and want to flourish their career with Oracle Service Center 2023 Certified Implementation Professional credential.
The Oracle 1Z0-1038-23 certification exam validates your understanding of the Oracle Service Center technology and sets the stage for your future progression. Your preparation plan for Oracle Service Center 2023 Implementation Professional Certification exam should include hands-on practice or on-the-job experience performing the tasks described in following certification exam syllabus topics.
Oracle 1Z0-1038-23 Exam Details:
| Exam Name | Oracle Service Center 2023 Implementation Professional |
| Exam Code | 1Z0-1038-23 |
| Exam Price | USD $245 (Pricing may vary by country or by localized currency) |
| Duration | 90 minutes |
| Number of Questions | 58 |
| Passing Score | 62% |
| Format | Multiple Choice Questions (MCQ) |
| Recommended Training | Become a B2C Service Certified Service Center Implementer |
| Schedule Exam | Buy Oracle Training and Certification |
| Sample Questions | Oracle Service Center 2023 Certified Implementation Professional |
| Recommended Practice | 1Z0-1038-23 Online Practice Exam |
Oracle 1Z0-1038-23 Syllabus Topics:
| B2C Service Products and Services |
- Explain B2C Service products and services - Describe Service Level Agreements - Create queues, assignments, and standard application menus |
| Service Console Core Features and Access |
- Perform an initial setup and set up the Service Console - Describe Core Business Objects - Set Up Navigation, Permissions and User Accounts - Explain configuration settings - Perform export/import with Element Manager - Use Data Lifecycle Management |
| B2C Service User Interface and Processes |
- Describe message bases - Implement user Interface modifications and automation (workspaces) - Implement workflow - Create workspaces for the Browser User Interface |
| Processes between Customers and Agents |
- Describe agent assistance - Describe standard text and variables - Create message templates - Describe mail and mailboxes - Generate outreach and feedback - Create business rules - Configure chat and cobrowse - Configure advanced routing - Configure Guided Assistants - Work with International Data - Configure Products, Categories, and Dispositions - Configure Service Level Agreements - Audit Fields - Create Enhanced Business Rules |
| Reports |
- Describe B2C Service Analytics - Customize reports - Share reports |
| B2C Service Service Console Extensions | - Configure add-ins |
The Oracle Service Center Implementation Professional Certification Program certifies candidates on skills and knowledge related to Oracle Service Center products and technologies. The Oracle 1Z0-1038-23 is granted based on a combination of passing exams, training, and performance-based assignments, depending on the level of certification. Oracle Service Center 2023 Implementation Professional certification is a real benchmark of experience and expertise that helps you stand out in a crowd among employers. To ensure success, Oracle recommends combining education courses, practice exams, and hands-on experience to prepare for your Oracle Service Center 2023 Certified Implementation Professional certification exam as questions will test your ability to apply the knowledge you have gained in hands-on practice or professional experience.