You can use this Oracle 1Z0-1196-25 exam study guide to collect all the information about the Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional exam. The Oracle 1Z0-1196-25 certification exam is mainly targeted to those candidates who have some experience or exposure to Oracle Customer Cloud Service Training and Certification technology and want to flourish their career with Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Certified Implementation Professional credential.
The Oracle 1Z0-1196-25 certification exam validates your understanding of the Oracle Customer Cloud Service Training and Certification technology and sets the stage for your future progression. Your preparation plan for Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional Certification exam should include hands-on practice or on-the-job experience performing the tasks described in following certification exam syllabus topics.
Oracle 1Z0-1196-25 Exam Details:
| Exam Name | Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional |
| Exam Code | 1Z0-1196-25 |
| Exam Price | USD $245 (Pricing may vary by country or by localized currency) |
| Duration | 90 minutes |
| Number of Questions | 50 |
| Passing Score | 68% |
| Format | Multiple Choice Questions (MCQ) |
| Recommended Training | Oracle Utilities C2M/CCS Certification |
| Schedule Exam | Buy Oracle Training and Certification |
| Sample Questions | Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Certified Implementation Professional |
| Recommended Practice | 1Z0-1196-25 Online Practice Exam |
Oracle 1Z0-1196-25 Syllabus Topics:
| Describing the Customer to Meter Product |
- Understand the functional footprint of the Customer to Meter product - Explain the key transactional functions that are common between the Customer to Meter application components and how shared objects are maintained |
| Searching and Viewing Customer and Device Related Information |
- Describe the key components of a screen in the Customer to Meter product - Compare the main searching capabilities that are available to business users - Configure portals to display specific zones to a business user |
| Maintaining Customer Information |
- Understand the relationship/functions of the "V" entities that capture demographic and geographic information - Configure and maintain customer (demographic and geographic) information - Illustrate how service points relate to devices and how installation details are recorded - Describe what notification preferences are used for and how they are maintained for a customer - Compare the purpose of service agreements and usage subscriptions and how they relate to usage and billing calculations |
| Maintaining Asset Information |
- Explain the role of assets, components, specifications, and dispositions - Configure asset types and manage assets |
| Maintaining Device Information |
- Explain the concept of a measuring component, and the relationship between devices and measuring components - Configure device types/measuring component types and manage devices/measuring components |
| Initiating and Managing Service Orders and Field Activities |
- Explain the concept of a service order (orchrestrator) activity and a field activity to support customer processes - Evaluate and extend the configuration associated with processing a servce order (orchestrator) activity from initiation through to completion |
| Understanding Measurements and Performing Validation/Editing/Estimation (VEE) Processing |
- Describe the high level process of loading measurements through to calculating usage - Compare the differences between critical validations and other validations - Configure VEE Groups/VEE Rules for processing initial measurements |
| Understanding Financial Transactions |
- Explain how account and service agreement balances are determined for a customer - Compare how various types of financial transactions are created and when they impact a customer's account balance - Implement the processes that verify the integrity of financial transactions in the system |
| Creating and Managing Bills |
- Explain the functions of a bill, bill segment, and off cycle bill generator - Compare the various ways bills and bill segments are created, managed, and corrected - Describe the key entities involved in usage calculations and their purpose - Configure usage groups/usage calculation rules to perform usage calculations - Describe how the system processes replacement meter reads to trigger a bill correction |
| Configuring Rates |
- Understand the structure of a rate schedule and the role each part plays in calculating charges - Configure rate schedules to calculate charges and illlustrate the impact of calculation rule configuration settings on resulting bill segment details |
| Creating and Managing Payments |
- Understand the differences between payment events, payment tenders, payments, and payment segments - Configure the payment-related administration objects and processes to create and manage payments from various sources |
| Understanding Adjustment |
- Explain the various ways in which an adjustment type controls aspects of an adjustment’s behavior - Compare the various ways adjustments may be created and their impact on service agreement balances |
| Understanding Credit and Collections Capabilities |
- Understand how the system creates various automated processes and their specific roles in encouraging customers to pay outstanding debt - Describe the key concepts of payment arrangements and pay plans to receive payment from customers |
| Starting and Stopping Service |
- Understand the main entities involved in starting and stopping service for a customer - Illustrate what happens when activating and stopping service agreements and the subsequent actions that may be initiated - Evaluate and extend the capabilities of agent-assisted process flows and customer service requests for processing start/stop/transfer service requests |
The Oracle Utilities Customer to Meter and Customer Cloud Service Implementation Professional Certification Program certifies candidates on skills and knowledge related to Oracle Customer Cloud Service Training and Certification products and technologies. The Oracle 1Z0-1196-25 is granted based on a combination of passing exams, training, and performance-based assignments, depending on the level of certification. Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional certification is a real benchmark of experience and expertise that helps you stand out in a crowd among employers. To ensure success, Oracle recommends combining education courses, practice exams, and hands-on experience to prepare for your Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Certified Implementation Professional certification exam as questions will test your ability to apply the knowledge you have gained in hands-on practice or professional experience.