You can use this Oracle 1Z0-1064-24 exam study guide to collect all the information about the Oracle Fusion Service 2024 Implementation Professional exam. The Oracle 1Z0-1064-24 certification exam is mainly targeted to those candidates who have some experience or exposure to Oracle Fusion Service technology and want to flourish their career with Oracle Fusion Service 2024 Certified Implementation Professional credential.
The Oracle 1Z0-1064-24 certification exam validates your understanding of the Oracle Fusion Service technology and sets the stage for your future progression. Your preparation plan for Oracle Fusion Service 2024 Implementation Professional Certification exam should include hands-on practice or on-the-job experience performing the tasks described in following certification exam syllabus topics.
Oracle 1Z0-1064-24 Exam Details:
| Exam Name | Oracle Fusion Service 2024 Implementation Professional |
| Exam Code | 1Z0-1064-24 |
| Exam Price | USD $245 (Pricing may vary by country or by localized currency) |
| Duration | 90 minutes |
| Number of Questions | 50 |
| Passing Score | 68% |
| Format | Multiple Choice Questions (MCQ) |
| Recommended Training | Become a Fusion Service Implementer |
| Schedule Exam | Buy Oracle Training and Certification |
| Sample Questions | Oracle Fusion Service 2024 Certified Implementation Professional |
| Recommended Practice | 1Z0-1064-24 Online Practice Exam |
Oracle 1Z0-1064-24 Syllabus Topics:
| Configuring Initial Setup for Fusion Service |
- Enable the Oracle Fusion Service features
- Implement the Oracle Fusion Service Security Model - Enable features using Functional Setup Manager (FSM) |
| Administering and Managing Service Requests (SRs) |
- Set up SR creation and handling
- Configure SR category - Describe common SR processing activities - Identify common SR searches - Configure a service catalog - Implement an SR assignment mapping |
| Managing Entitlements |
- Describe entitlement concepts
- Manage milestones for acknowledging service requests - Set up standard coverage to determine response time - Set up default coverage to determine response time - Configure action plans to associate tasks with SRs |
| Implementing Knowledge Management (KM) |
- Implement KM enablement activities
- Author KM articles - Set up the My Knowledge page |
| Configuring Digital Customer Service (DCS) |
- Configure themes, templates, pages using the DCS architecture components
- Set up profiles, roles, authentication using the DCS enablement activities - Manage products, contact, KM, SR creator, admin using the DCS components - Create and configure a DCS application |
| Configuring Omnichannel Communications |
- Configure email set up activities
- Configure CTI notification - Configure the Media toolbar - Configure Chat - Configure Work Routing - Configure Agent Notifications |
| Setting up Productivity Features |
- Set up Hotkeys
- Set up SmartText - Enable SR Audit |
| Reviewing Advanced Configurations, Integrations, and Analytics |
- Customize Oracle Fusion Service
- Configure and customize Oracle Fusion Service using development tools - Explain the Oracle Fusion Service integration architecture - Perform file-based import and export - Describe analytics concepts - Modify an analytics report |
| Using Redwood User Experience |
- Explain the general features of Oracle Redwood Application
- Identify business requirements with User Service Request features - Explain customer interactions with use case objects |
The Oracle Fusion Service Implementation Professional Certification Program certifies candidates on skills and knowledge related to Oracle Fusion Service products and technologies. The Oracle 1Z0-1064-24 is granted based on a combination of passing exams, training, and performance-based assignments, depending on the level of certification. Oracle Fusion Service 2024 Implementation Professional certification is a real benchmark of experience and expertise that helps you stand out in a crowd among employers. To ensure success, Oracle recommends combining education courses, practice exams, and hands-on experience to prepare for your Oracle Fusion Service 2024 Certified Implementation Professional certification exam as questions will test your ability to apply the knowledge you have gained in hands-on practice or professional experience.